Shipping and Delivery

At NordMerch, we value your need for prompt delivery. Here’s a breakdown of our shipping and delivery process:

Delivery Time Estimates

Total delivery time = processing time + shipping time

Processing Time Transit Time Estimated Delivery

Note: Our business days are Monday to Friday, following Pacific Standard Time, and exclude postal holidays.

Shipping Information

• Delivery Regions: We ship across all states and territories in the U.S.
• Carriers: Our trusted partners include USPS, DHL, FedEx, and Local Post. Deliveries outside the mainland U.S. may take longer.

Shipping Costs

• Standard Delivery: $4.95
• Orders over $99: Free Shipping

Tracking Your Purchase: You will receive tracking numbers by email once your order is dispatched. Tracking updates might take 5-7 days. If there’s no update after 10 days, please contact us at [email protected] or use our Track Order page.

Important Shipping Notes

• Delivery Delays: The provided timelines are estimates and may vary due to customs, peak periods, or external factors.
• Damaged Goods: Report within 3 days with evidence for a replacement arrangement.
• Lost/Stolen Packages: We are not responsible for orders reported as lost or stolen after delivery.
• Address Errors: Ensure accuracy when providing addresses. Contact us immediately for corrections. Refunds for dispatch errors are possible upon return.
• Non-Receipt: If tracking shows delivered but the order is not received, contact the carrier first. If issues persist, email [email protected]

Return Policy

Visit our Returns and Refunds policy page for full details.

Notifications

• Delivery estimates are not guaranteed and may be affected during peak seasons.
• Accurate shipping details are crucial. We are not responsible for issues caused by incomplete or incorrect information from the customer.

For any further questions, please don’t hesitate to reach out to us at [email protected]. Your patience and understanding are greatly appreciated.